Address: Foshan,China                Phone:        +86 13809220755             Email: [email protected]
 [email protected]

Grow Room HVAC Refund Policy

Thanks for purchasing our products

Refund Policy

We have a return policy, which means you have 30 days to apply for a return after receiving the product.

To qualify for a return, your product must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without first requesting a return are not accepted.

You can contact us at any time via [email protected] to resolve any return issues.

Damage and Problems

Please check your order when you receive it. If the product is defective, damaged or received the wrong product, please contact us immediately so that we can evaluate the problem and correct it.

Exchange

The fastest way to ensure that you get what you want is to return the item you own. Once the return is accepted, please purchase the new item separately.

Refund

We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.

Return Shipping

To return your product, you should mail your product to the return address we specified in the approval email.

You will be responsible for prepaying your own shipping charges for items returned to you. Return shipping charges will not be refunded if the reason for the return is out of respect from the buyer, such as "buy by mistake". Otherwise, if the returned item is inspected to be defective, return shipping will be issued along with the cost of the product.

Depending on where you live, the time it takes for your exchange to reach you may vary.

Altaqua Form 1