Shipping Policy

Transportation Statement

This document sets out the shipping policy that applies to customers that make a purchase at www.altaqua.com. If you have any questions, please get in touch with our customer service team at info@altaqua.com, we will get back to you within 24 hours.

Order Processing Time

All orders placed after the deposit payment are received. Generally, the placed orders are processed in 40-45 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing time and shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items on backorder will be shipped out as soon as they become available.

For shipping and order inquiries, please contact us at info@altaqua.com

Delivery Address

Please note that we are unable to modify the delivery address once you have placed your order. And we do not ship to P.O. boxes. For any questions or need help, please contact us at info@altaqua.com as soon as possible.

Other Information

Duties & Taxes

Your goods may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order, as these fees can sometimes be significant, and we cannot calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email, and you can ask for the tracking information, then we will send it to you. You can track your goods directly on the carrier's website.